Effective date: 28/08/2025

1. Who we ship to and age restrictions
   We ship within the UK only unless stated otherwise. You must be 18 or over to purchase mead. By ordering mead you confirm you are at least 18. Age verification may be required at delivery. If suitable ID is not provided, the delivery will be refused and a refund will be issued minus delivery and return costs.

2. Processing and delivery
   Processing time: {e.g. 1–2 business days} for in-stock items.
   Carriers: Royal Mail. Tracking provided where available.
   Delivery times shown at checkout are estimates. We are not liable for delays outside our control.

3. Live bees (nucs, colonies, queens)
   Availability is seasonal and weather-dependent. Dispatch or collection windows may move for bee welfare.
   Delivery or collection terms will be confirmed before payment. Some bee products are collection only.
   Risk passes on handover to you or your courier. Please have equipment ready and follow our acclimatisation guidance.
   Due to biosecurity and disease control we cannot accept returns of live bees under any circumstances.

4. Honey and other food products
   For food safety reasons, we cannot accept returns of any food products once opened, unsealed or otherwise not in their original condition and packaging, unless they are faulty. Please store as directed on the label.

5. Mead (alcoholic beverage)
   We do not accept returns of mead once opened, unless the product is faulty. Couriers may not leave alcohol in a safe place. An adult must be available to sign. Failed delivery or refusal due to age verification will be refunded minus delivery and return costs.

6. Your right to cancel (distance selling)
   For most non-perishable, non-custom items you have 14 days from delivery to tell us you want to cancel your order, then 14 days to return the goods. We will refund the price paid and the standard outbound delivery cost. If you chose an enhanced delivery service, we will only refund our standard rate. We may make a deduction for any loss in value due to unnecessary handling.
   Exceptions: there is no right to cancel for goods liable to deteriorate or expire rapidly (for example live bees and certain fresh or perishable foodstuffs), or for sealed goods not suitable for return for health protection or hygiene reasons that have been unsealed after delivery (for example opened jars of honey).

7. Faulty, damaged or not-as-described items
   Under the Consumer Rights Act 2015, goods must be as described, of satisfactory quality and fit for purpose.
   Honey and mead: if faulty or damaged on arrival, contact us within 48 hours with photos of the packaging and item. You have a short-term right to reject within 30 days of delivery for a full refund, or you can request a repair or replacement.
   Live bees: if there is a problem on arrival (for example dead-on-arrival queen or excessive transit losses), you must notify us within 24 hours of receipt with photos and details. Remedies will be assessed case by case and may include a replacement queen or partial refund, subject to stock, season and evidence. We cannot guarantee queen acceptance, colony performance or outcomes beyond delivery.

8. How to start a return or report an issue
   Email honeysuppliers@yahoo.com with your order number, photos (if damaged/faulty), and a brief description. We will confirm eligibility and provide instructions.

9. Where to send returns
   Contact us for the return address and instructions. Please do not return any items without contacting us first if you already have a returns address.

10. Return shipping costs and responsibility
    Unless the item is faulty or we sent the wrong item, you are responsible for return postage. Shipping costs are non-refundable. If we provide a prepaid label, its cost will be deducted from your refund. We recommend a trackable service and shipping insurance. We are not responsible for returns lost in transit.

11. Refunds
    Refunds for eligible returns are made to the original payment method within {e.g. 5–10 business days} of us receiving the goods back, or of you providing evidence of posting (for cancellations). Your bank or card provider may take additional time to credit the funds.

12. Order changes and cancellations before dispatch
    Contact {email} as soon as possible. We will try to help, but orders that have been processed or dispatched may not be changed or cancelled.

13. Liability
    Our total liability for any order is limited to the amount you paid for the products in that order. We are not liable for indirect or consequential losses. This does not affect your statutory rights.

14. Statutory rights
    Nothing in this policy affects your rights under UK consumer law.